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Data Is Great — But It’s Not a Replacement for Talking to Customers
hbr.org Mar 5, 2021
What to Do When Your Employee Is Totally Checked Out
hbr.org Mar 5, 2021
How a Lack of Sponsorship Keeps Black Women Out of the C-Suite
hbr.org Mar 5, 2021
An ESG Reckoning Is Coming
hbr.org Mar 4, 2021
Can the EU Regulate Platforms Without Stifling Innovation?
hbr.org Mar 1, 2021
More than ever, the perception is that search engines, social networks, and cloud services providers act as “gatekeepers,” controlling access to their core and connected digital services. As the power of these platform companies has grown, so too...
How to Step In as an Interim Manager
hbr.org Mar 1, 2021
Your boss has left the organization and you’re named interim replacement. Congrats! Well, sort of. It’s not a given that you’ll become the permanent replacement. What’s the best way to maximize the chances that you’ll get the full-time job? How...
Far-Right Platform Gab Has Been Hacked—Including Private Data
wired.com Mar 1, 2021
WIRED reached out to Gab for comment Friday, offering to share what we'd learned about the nature of the site's data breach. The company's CEO, Andrew Torba, responded in a public statement on the company's blog that "reporters, who write for a...
10 Breakthrough Technologies 2021
technologyreview.com Feb 24, 2021
This list marks 20 years since we began compiling an annual selection of the year’s most important technologies. Some, such as mRNA vaccines, are already changing our lives, while others are still a few years off. Below, you’ll find a brief...
How to Shift from Selling Products to Selling Services
hbr.org Feb 19, 2021
When Satya Nadella became CEO of Microsoft, in 2014, the company relied on a tried-and-true sales model that had helped make it one of the world’s most valuable companies. The amount of money Microsoft charged organizations for its products was...
Selling After the Crisis
hbr.org Feb 19, 2021
The pandemic and resulting recession have brought cascading business bankruptcies, higher debt loads, tighter budgets, and more-prolonged purchasing decisions for the foreseeable future. In recovering from the crisis, the effectiveness of sales...
When CEOs Make Sales Calls
hbr.org Feb 18, 2021
Some years ago a top executive at a global chemical firm—we’ll call him Robert—decided to meet with one of its major customers. He was new to the company, and being unfamiliar with both the customer’s challenges and his firm’s initiatives, he left...
The future of work after COVID-19
mckinsey.com Feb 18, 2021
The COVID-19 pandemic disrupted labor markets globally during 2020. The short-term consequences were sudden and often severe: Millions of people were furloughed or lost jobs, and others rapidly adjusted to working from home as offices closed. Many...
Persuading the Unpersuadable
hbr.org Feb 17, 2021
The legend of Steve Jobs is that he transformed our lives with the strength of his convictions. The key to his greatness, the story goes, was his ability to bend the world to his vision. The reality is that much of Apple’s success came from his...
Turn Departing Employees into Loyal Alumni
hbr.org Feb 16, 2021
Organizations spend a great deal of time and resources bringing new hires aboard and retaining employees, but very little effort and few resources go toward offboarding. Employees who leave may receive a perfunctory exit interview, instructions for...
Fostering Authenticity and Employee Engagement at John Deere
hbr.org Feb 16, 2021
BRIAN KENNY: Farmers in Northern Illinois in the 1830s had a problem. Sticky dirt. The tough prairie soil that was so good for growing tended to stick to the plow blades, making it nearly impossible to till. And that is where one enterprising young...
Bill Gates: Rich nations should shift entirely to synthetic beef
technologyreview.com Feb 15, 2021
He stresses that innovation will make it cheaper and more politically feasible for every nation to cut or prevent emissions. But Gates also answers some of the criticisms that his climate prescriptions have been overly focused on “energy miracles”...
He started a covid-19 vaccine company. Then he hosted a superspreader event.
technologyreview.com Feb 13, 2021
In a blog post published on the afternoon of February 12, Diamandis confirmed that 12 patrons had tested positive. Less than a week after A360 attendees flew back to their pandemic home bases across the globe, at least 20 people, including not only...
Research: We’re Losing Touch with Our Networks
hbr.org Feb 12, 2021
Our recent research shows that our professional and personal networks have shrunk by close to 16% — or by more than 200 people — during the pandemic. Network shrinkage has some serious downsides. It can make finding a job more difficult. It can...
The Commercial Space Age Is Here
hbr.org Feb 12, 2021
There’s no shortage of hype surrounding the commercial space industry. But while tech leaders promise us moon bases and settlements on Mars, the space economy has thus far remained distinctly local — at least in a cosmic sense. Last year, however,...
How the Pandemic Exacerbated Burnout
hbr.org Feb 10, 2021
In our view, 2020 did not change what burnout is — it remains a syndrome of exhaustion, cynicism, and inefficacy. If someone is experiencing high rates of all three of these at work, that indicates they are burned out, while low rates of all three...
Taking on a Senior Leadership Role Remotely
hbr.org Feb 9, 2021
CURT NICKISCH: Welcome to the HBR IdeaCast from Harvard Business Review. I’m Curt Nickisch. “The president of the United States gets 100 days to prove himself. You get 90.” That sober accounting comes from the introduction of the classic book from...
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