Jim Rustad

My Services

As a contact center focused consultant, I help clients find ways to create and/or optimize customer experiences in Inside Sales, Customer Service, Support and Account Management. You can leverage my expertise in a variety of areas: Contact Center Technology Selection and Implementation, Kaizen/Lean Contact Center Optimization, Training Development, eLearning Development, Operations Reviews, Due Diligence for Investment Firms

Advisory type

Consulting, Web, Mobile, Software Design & Development, Recruiting & HR

Service line

Digital Economy, Human Resources & Organization, IT Advisory, Marketing & Sales, Operations, Strategy, Transaction Services / M&A, Business Process Automation Development, Design - Mobile, Design - Web, Ecommerce Solutions, IT Consulting Services, Compensation and Performance Management, HR & Business Transformation, HR & Management Development, HR Strategic , Talent Management

Expertise

Contact Center Operations & Technology - Over 25 years of experience.

Call Centers, Consulting, Information Technology, M&A, Private Equity, Telecommunications

Previous Employers

Independent Consultant for Last 7 Years - NoC├ęDu, LLC, VP of Customer Service - Comcast Headquarters, Operations Consultant - Polaroid, Director of Customer Care - BestBuy.com, Director of Consulting - Carlson Hotel Group, Director of eLearning - Capella University

College / University Degrees

Bachelor

University of Wisconsin, Madison, WI

Other credentials

Member of a variety of contact center and training associations.

Languages

English

My Snapshot

  • # Peer recommendations: 0
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  • Experience level (yrs): expert
  • Size of typical clients: Medium