As a contact center focused consultant, I help clients find ways to create and/or optimize customer experiences in Inside Sales, Customer Service, Support and Account Management. You can leverage my expertise in a variety of areas: Contact Center Technology Selection and Implementation, Kaizen/Lean Contact Center Optimization, Training Development, eLearning Development, Operations Reviews, Due Diligence for Investment Firms
Consulting, Web, Mobile, Software Design & Development, Recruiting & HR
Digital Economy, Human Resources & Organization, IT Advisory, Marketing & Sales, Operations, Strategy, Transaction Services / M&A, Business Process Automation Development, Design - Mobile, Design - Web, Ecommerce Solutions, IT Consulting Services, Compensation and Performance Management, HR & Business Transformation, HR & Management Development, HR Strategic , Talent Management
Contact Center Operations & Technology - Over 25 years of experience.
Call Centers, Consulting, Information Technology, M&A, Private Equity, Telecommunications
Independent Consultant for Last 7 Years - NoCéDu, LLC, VP of Customer Service - Comcast Headquarters, Operations Consultant - Polaroid, Director of Customer Care - BestBuy.com, Director of Consulting - Carlson Hotel Group, Director of eLearning - Capella University
College / University Degrees
University of Wisconsin, Madison, WI
Member of a variety of contact center and training associations.
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- Experience level (yrs): expert
- Size of typical clients: Medium